Refund policy

Returns & Refunds Policy Jess Measor Art We want you to feel confident purchasing from Jess Measor Art. Please read the following policy carefully before placing your order. Original Art & Prints • All original artworks and limited edition prints are carefully inspected before dispatch. • Due to the nature of original art, change of mind returns are not accepted. • If your artwork arrives damaged or faulty, please contact us within 7 days of delivery with clear photos of the damage. • If damage is confirmed, we will offer a replacement (where available) or a refund, including return postage where applicable. Prints & Products • Prints and physical products must be returned unused and in original condition. • Return requests must be made within 14 days of receiving your order. • Return postage costs are the responsibility of the customer unless the item is faulty or damaged. • Refunds will be processed once the item has been received and inspected. Workshops & Events • Workshop bookings are non-refundable, as places are limited. • If you are unable to attend, you may: • Transfer your booking to another person, or • Request to move to a future workshop (subject to availability). • If Jess Measor Art needs to cancel a workshop, you will be offered a full refund or credit. Hire Kits & Equipment • Hire items must be returned in the condition they were provided. • Any damage, loss, or excessive cleaning required may result in additional charges. • Hire fees are non-refundable once the booking period has commenced. Refund Processing • Approved refunds will be issued to the original payment method. • Please allow 5–10 business days for refunds to appear, depending on your bank or provider. Australian Consumer Law This policy operates in accordance with the Australian Consumer Law. You are entitled to a repair, replacement, or refund if goods are faulty, not as described, or do not do what they are reasonably expected to do